Introduction
At Sawaar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our carpooling application and services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (phone number, email address)
- Profile information and photos
- Vehicle information (for drivers)
- Driver's license and verification documents
- Payment information (processed securely through third-party providers)
Usage Information
- Ride history and trip details
- Location data (when you use location-based features)
- Device information and identifiers
- App usage patterns and preferences
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our carpooling services
- To match drivers and passengers for rides
- To verify user identities and ensure platform safety
- To process payments and manage transactions
- To send notifications about rides, updates, and important information
- To improve our services and user experience
- To comply with legal obligations and prevent fraud
Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Other Users: Basic profile information (name, photo, ratings) is visible to other users when you post or request rides.
- Service Providers: We may share information with third-party service providers who assist in operating our platform (payment processors, cloud storage, analytics).
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale, user information may be transferred.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your account and data
- Opt-out of certain communications
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us through the app or using the contact information provided below.
Location Data
We collect location data to match you with nearby rides and provide navigation services. You can control location permissions through your device settings. Location data is only shared with other users when you actively post or request a ride.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: admin@gurkhasoft.com
- Through the app: Settings → Help & Support